Privacy

This privacy policy explains how personal data may be processed when someone uses a Brandeo Plumbers request page.

Brandeo Plumbers is a service by Brandeo.

support@brandeo.site

When a customer submits a request through a Brandeo Plumbers page, the following information may be processed:

• name;
• phone number;
• email address;
• postcode, town or service area;
• description of the plumbing issue;
• urgency level;
• availability;
• photos added by the customer;
• technical information needed for security and service operation.

Data is used to:

• send the request to the relevant plumber;
• make the request clearer and easier to handle;
• send related WhatsApp or email alerts;
• allow the plumber to contact the customer;
• operate and secure the service;
• prevent abuse, spam or misuse;
• improve the service.

Request data may be sent to the plumber linked to the page. It may also be processed by technical providers needed to operate the service, such as hosting, email, messaging, storage, security or analytics tools where enabled.

Data is kept only for as long as needed to handle the request, operate the service, maintain security and meet applicable administrative or legal requirements.

Where applicable, users may request access, correction, deletion, restriction or portability of their personal data.

To exercise privacy rights, contact: support@brandeo.site

Brandeo applies reasonable technical and organisational measures to protect the data processed through the service. No system is completely risk-free, but access to data is limited to what is needed to operate the service.

This policy may be updated to reflect changes to the service, technical changes or legal requirements.